How quickly can we connect?

I hear that potty training is challenging when it's not going right.

 I know you want help FAST. 

Here's a guide so that we can all be on the same page in terms of expectations of how this potty training consulting thing works. 

I put this page together as I'm aware you want help as soon as possible, once you purchase a consultation with me. But being on call 24/7 — and being a potty consultant who works with parents all over the world in different time zones — means I won't always be able to respond to every email right away. 

That being said, feel free to reach out if you feel like you've been waiting and should have heard from me (tech glitches happen like random spam filtering, and I'm human and could miss something.) 

You can contact me at: 

Please read on so you're aware of turnaround times to expect. 

Here's what happens:


You purchase a potty consultation 

You'll be purchasing the consultation through my site via Paypal. You'll get confirmation from Paypal for your purchase. 

 **NOTE ON MY FORUM: You will not have instant access to the online forum. You will need to get a welcome email from me in order to get registered for the private online forum. And once you get the welcome email, there's still ONE MORE step before you're fully in as a posting member. Your time in the forum does not start until you write your first post as a member. It is tracked by days, not hours, and I always give the client the benefit of the doubt with time if there's any question. 


You receive a welcome email from me

Watch for a welcome email in your inbox. It may come in minutes. It may come in hours. It's created by me (it's not an automated message.) So depending on the day, time of day, Wifi access, etc, it may be several hours before you get your welcome email. Hang in there!  

Keep in mind: For phone consultations, most of the time, we can find an agreed-upon time in 24 hours. For the forum, you can get all set up and post within 24 hours, sometimes much sooner.  

**Please note the welcome email will be sent to the email address on your Paypal account. If you haven't received your welcome email, check to be sure it's not been sent to another email that's connected to your Paypal account. 


Now what?

If you purchased a phone consultation: I live in Maine on Eastern Standard Time. I make myself available to do calls during some day and evening slots. I do open myself up to calls on weekends as well, with some exceptions. If you purchase a phone consultation and my availability doesn't match up with your needs, I am happy to give you a full refund if we have not started the consultation. If you want instant access to support, I would suggest one of my courses

If you purchased membership with the online forum: You will need to follow the instructions listed in the welcome email. It's a private forum, which means you need to register with an anonymous username + password of your choosing, then you need to email me the username that you chose. Once I know your username, I let you into the forum on the backend.  

**You will not be able to post in the forum after simply registering with your username. That final step is needed for you to have full access to the private forum. Again, depending on the day and time that this is all happening, it may take up to 24 hours to get you all set up.

Ready to potty train?

Let's do it! 

Keep in mind, you do NOT want to wait for the week before preschool to start potty training your kiddo! 

That puts pressure on the process and that's when things can fall apart.